FAQ GB TS-E
| Trouble | Possible Causes | Remedy |
| Machine overheats | • Machine vents are blocked | • Check that nothing is obstructing the vents |
| The tap drips | • O-rings may be improperly placed | • Make sure that the o-rings are in place and have no cuts.
• Check that the piston is correctly closed and nothing is obstruction its outlet. • Verify that the spring works correctly. |
| Machine is not cooling the product* | • Voltage may be labelled improperly
• Does the machine have power? • The condenser is dirty • No refrigerant |
• Verify that the voltage supply matches the label on the back of the machine.
• Check to see if the machine is plugged in. • Clean the condenser carefully with a brush trying not to damage the ribs. See figure 7. • Contact authorized service agency. |
| The unit does not work | • No power
• Switch Power cord loose or damaged • Defective • Wiring disconnected |
• Connect unit to power supply.
• Locate problem and correct. Replace power cord if necessary. • Replace switch. • Check wiring for loose connection or broken wire. |
| One of the augers does not work | • Motor connection loose
• Defective switch • Auger is stuck • Bad gear reducer motor |
• Check wiring to motor.
• Replace switch. • Check auger, replace if necessary. • Replace. |
| No pilot light when unit is on | • Defective wiring connection
• Defective density switch • Burned out bulb • Defective thermostat |
• Check wiring.
• Check switch. • Replace bulb. • Replace thermostat. |
| Compressor does not start | • Defective overload
• Defective relay • Defective compressor |
• Replace.
• Replace. • Replace. |
| Unit cools but does not freeze | • Switch is not on
• The condenser is dirty • Not enough air around the unit • Less than 12% sugar content • Density switch at lower level off |
• Check that switch is on right position.
• Clean the condenser carefully with a brush (do not to damage the ribs). • Remove other objects that may be blocking airflow around unit. • Remix with 12% sugar content. • Turn on density switch. |
| One bowl does not cool* | • Defective solenoid valve
• Defective thermostat • Defective density switch • Defective front panel switch |
• Replace.
• Replace. • Replace. • Replace. |
| One bowl cools but does not freeze* | • Density switch at lower level defective
• Front panel switch set for liquid |
• Replace.
• Check that switch is in right position. |
| Noisy auger | • No lubricant
• Defective gear reducer motor |
• Lubricant auger.
• Replace. |
| Drippy nozzle or valve | • O-Rings worn or defective | • Replace O-Rings. |
| Leaky Bowl | • Gasket improperly installed or defective | • Reinstall gasket, replace if necessary. |
| Cover light does not work | • Burned out bulb
• Defective cable • Defective plug • Defective fuse • Defective transformer • Defective light switch |
• Replace bulb.
• Replace cable. • Replace plug. • Replace fuse. • Replace transformer. • Replace switch |
